Continuous support for your IT infrastructure after the manufacturer warranty expires
Aurora Garantie is a service that ensures continuous protection for your IT infrastructure after the manufacturer’s original support has expired (Post-OEM). We take responsibility for organising, negotiating and managing third-party warranty coverage for the critical components of your network and server environment.
Through centralised coordination, continuous SLA monitoring and service cost optimisation, we reduce the risk of downtime and relieve the workload of your internal IT team. You focus on strategic goals. We make sure your infrastructure is covered by the right level of support.
A failure of a server, storage array or network switch without active support can significantly disrupt business operations. Without a guaranteed response time and fast access to the right spare parts, restoring systems to full operation may take much longer.
One-off repairs of critical hardware without an active warranty agreement can involve high and difficult-to-predict costs. Specialist service fees and the limited availability of rare or discontinued components can further increase these expenses.
Managing separate warranties with multiple external providers can create organisational complexity. During a critical incident, your IT team may lose valuable time identifying the provider responsible for a specific device, reviewing contract terms and coordinating communication and the next stages of the service process.
Instead of delivering key projects and improving the IT environment, your team becomes involved in warranty claims, sourcing providers and spare parts, contacting service centres and continuously monitoring repair progress.
Aurora Garantie gives you confidence that service procedures will be launched efficiently when a failure occurs, while service costs become more predictable.
Business benefits
What does your company gain?
Your peace of mind, our responsibility
We take care of the ongoing management of warranties and service processes. We verify service requests, communicate with warranty providers, coordinate repairs and ensure that the agreed SLA levels are met.
Cost optimisation and budget predictability
By negotiating with warranty providers, we help you secure competitive commercial terms and a scope of coverage aligned with your organisation’s actual needs. You replace the risk of sudden, expensive repairs with a predictable cost model that is much easier to include in your IT budget.
One point of contact and rapid response
No more calling multiple providers or waiting on support lines. You submit every service request directly to us through a dedicated portal, by phone or by email. We provide support in line with the agreed SLA. For critical escalations covered by 24/7 support, the response time is up to 2 hours.
Reduced workload and greater IT team efficiency
Entrusting warranty management to us frees up your IT specialists’ time. Instead of contacting service providers, reviewing warranty terms and supervising repairs, they can focus on other projects that support your organisation’s growth.
Explore the full scope of Aurora Garantie
Comprehensive warranty management in one place
Infrastructure analysis and proposal preparation. We carefully review the hardware list you provide and work with trusted warranty providers to prepare a proposal tailored to your environment, the criticality of individual devices and the required SLA level.
Negotiation of optimal terms. On your behalf, we negotiate contract terms, scope of coverage and pricing with third-party warranty providers. We ensure that the proposed solution delivers the right level of operational protection while optimising costs.
Ongoing service request management. We manage every service request from start to finish. We receive it, verify the formal and technical details, forward it to the appropriate warranty provider and monitor the entire process until the request is closed.
Communication and escalation coordination. We ensure an efficient flow of information between your company and the warranty provider. If delays, organisational issues or a risk of missing the agreed service levels arise, we initiate the appropriate escalation procedures and actively supervise the next stages of the request.
Status and SLA reporting. You receive regular updates on the status of all open service requests, giving you full visibility into ongoing activities and compliance with the agreed SLA levels.
How do you get started with Aurora Garantie?
Launch the service in 4 steps
1
Provide your hardware list for analysis
You provide an up-to-date list of the devices to be covered, including servers, storage arrays, network devices, workstations and laptops, together with the required identification details such as serial numbers.
2
Proposal preparation and negotiation
Together with warranty providers, we analyse the submitted hardware and prepare a suitable coverage model. We negotiate pricing and SLA parameters, taking into account the importance of each device to your organisation’s business continuity.
3
Define support channels and procedures
Together, we define the contact channels, including email, a dedicated portal and phone support. We also approve the service request workflow, communication rules and escalation procedures for situations requiring an urgent response.
4
Activate Post-OEM warranty coverage
Your hardware is covered by Post-OEM support, and we begin continuously overseeing the service processes. From this point, we coordinate service requests and ensure efficient service delivery by the appropriate warranty providers.
How does Aurora Garantie support selected NIS2/KSC requirements?
Business continuity and IT infrastructure risk management
Maintaining the operational performance of hardware infrastructure is an important part of building organisational resilience, including in the context of the requirements arising from the NIS2 Directive and the amended regulations governing Poland’s National Cybersecurity System (KSC).
Efficient handling of physical hardware failures, supported by effective service request coordination, access to appropriate maintenance services and SLA monitoring, helps reduce the risk of prolonged unavailability of critical systems and shorten the time required to restore the infrastructure to full operation.
Professional Post-OEM support for older hardware helps limit the impact of failures affecting devices that are no longer covered by the manufacturer’s original support. It increases the predictability of the service process and forms part of an IT infrastructure business continuity and risk management strategy.
