Proactive infrastructure monitoring 24/7/365 with support from our IT engineers
Aurora Infrastructure PRO is an advanced service that not only monitors your IT ecosystem around the clock, but also provides a guaranteed response time and direct engineering support tailored to your needs. By detecting issues early, correlating alerts and following clearly defined response procedures, the service helps reduce the risk of downtime and keep your infrastructure stable.
You focus on business growth. We take responsibility for monitoring, incident response and actions aimed at restoring your systems as quickly as possible.
Failures can result in loss of access to the data and systems your organisation needs for day-to-day operations. Detecting an issue is not enough. Without a fast response, downtime can be significantly prolonged and its consequences can become more severe.
Every minute of downtime creates real, unplanned costs and may damage your company’s reputation. Fast action and professional support are essential to resolve the failure and restore service availability.
The amendment to Poland’s Act on the National Cybersecurity System (KSC), which implements the requirements of the NIS2 Directive, introduces new obligations for covered entities in cybersecurity, operational resilience and incident management. Even minor undetected issues can accumulate and lead to serious business disruption and loss of access to data, with potential legal and financial consequences.
A failure of the virtualisation platform, which forms the foundation of the server environment, can affect the availability of many critical systems at the same time. Early detection and an effective response can help protect your company from a large-scale environment failure and prolonged downtime.
Constantly responding to technical issues consumes the internal IT team’s resources and limits the time available for improving the environment and delivering the company’s strategic goals. By entrusting monitoring and response to our engineers, your team can focus on tasks that drive business growth.
Aurora Infrastructure PRO supports business continuity and gives you confidence that, when a critical incident occurs, your infrastructure is under the care of an experienced team of IT engineers.
Business benefits
What does your company gain?
Your peace of mind, our responsibility
We take responsibility for the operational oversight of your IT environment. We monitor the availability of hardware, systems and applications. If an incident occurs, we carry out remediation activities within the agreed scope and in line with defined response procedures.
Business continuity and regulatory compliance
You strengthen your company’s operational resilience, manage incidents more effectively, reduce the risk of prolonged downtime and protect your organisation from losing access to critical data and systems.
Response speed matched to incident priority
You do not waste time diagnosing the issue and organising a response on your own. Depending on the severity of the problem, we guarantee an SLA-based response time and can implement temporary solutions and workarounds for your organisation’s critical production systems.
Flexible access to IT engineers
You gain direct access to the knowledge and experience of ITPunkt engineers. Engineering support hours are agreed individually in your contract, allowing the service to match the scale of your environment and your business needs.
Explore the full scope of Aurora Infrastructure PRO
Monitoring and rapid engineering support in one service
24/7/365 availability monitoring. Continuous monitoring of the availability of servers, network devices, operating systems and selected applications.
Event monitoring and SLA-based notifications. Log and alert analysis, event correlation and false-positive reduction. When a significant event is detected, notifications are triggered in line with the agreed SLA level.
Engineering triage. Rapid verification and classification of incidents, priority assignment and initiation of the appropriate response actions by an IT engineer.
Remote engineering response. Basic remediation activities, implementation of temporary solutions and workarounds, service restarts and configuration adjustments within the agreed scope. The response focuses on restoring service operation as quickly as possible and does not include a full, permanent root cause analysis (RCA).
Response runbook and escalation coordination. Jointly agreed response procedures for critical P1 and P2 scenarios, together with escalation coordination involving the Client and external providers such as internet service providers, cloud service providers and hardware vendors.
Monthly report and recommendations. A monthly summary of environment availability, recorded incidents, identified causes and recommendations to support the continued optimisation of your IT infrastructure.
How do you get started with Aurora Infrastructure PRO?
Launch the service in 4 steps
1
Analysis and support alignment
We gather information about your IT infrastructure. Together, we identify the systems that require monitoring, define alert thresholds and agree a pool of engineering support hours tailored to your organisation’s needs.
2
Response runbook development
We create a precise set of procedures and response scenarios, known as a runbook, for critical incidents. This gives our specialists clear guidance on what actions to take in your environment from the moment an issue is detected.
3
Installation and integration
We deploy monitoring agents and integrate your environment with our operational systems. A standard implementation usually takes 1 to 2 business days, depending on the scale and complexity of the environment.
4
Testing and monitoring launch
We test communication, notifications and escalation procedures. Once the tests have been completed successfully, we launch the service. Your organisation gains ongoing operational support and greater security during critical incidents.
How does Aurora Infrastructure PRO support selected NIS2/KSC requirements?
Business continuity and IT infrastructure risk management
One of the key objectives of the amendment to Poland’s Act on the National Cybersecurity System (KSC), driven by the requirements of the NIS2 Directive, is to increase security and reduce the risk of operational downtime in essential and important entities.
Rapid engineering support tailored to the type and severity of an incident helps reduce system downtime and enables the appropriate emergency procedures to be activated efficiently. In addition, incident history analysis, identification of recurring issues and expert recommendations support the continuous improvement and optimisation of the IT environment.
