Aurora Service Desk
1st Line User Support. Your peace of mind, our responsibility.
Aurora Service Desk is a comprehensive user support service that enhances efficiency and ensures business continuity. We install, configure, and continuously support operating systems, office software, applications, and peripheral devices. We serve as the primary contact point for technical issues. For more complex problems, we collaborate with 2nd and 3rd line IT support.
Lack of an efficient 1st line support significantly prolongs problem resolution time and generates unnecessary expenses.
Inefficient handling of user-reported issues can severely disrupt business operations, especially when critical personnel or systems are affected.
Unresolved IT issues frustrate users, reducing their productivity and leading to negative perceptions of IT teams.
Without a properly functioning 1st line support, highly qualified IT staff may be forced to handle routine issues that do not require their expertise. This leads to high operational costs and the potential loss of IT professionals who seek more challenging and development-oriented tasks.
What does your company gain?
Increased productivity and better business results
Quick IT support allows employees to focus on their tasks instead of struggling with technical issues.
Efficient IT infrastructure management
Professional setup of systems, Wi-Fi networks, email, and access to company resources ensures a stable and reliable working environment.
Higher employee satisfaction
Efficient IT support eliminates frustration, improves workplace comfort, and helps retain skilled professionals.
Informed IT budgeting
Incident documentation, hardware and software license monitoring, and efficient failure resolution provide structured and cost-effective IT management.
Professional IT Support – Seamless Operations for Your Team
Discover Aurora Service Desk
What benefits does our service provide?
First 4 Steps to Service Activation
1
Needs Analysis & Consultation
We determine the number of users, supported systems, and key support requirements.
2
Service Parameter Definition
We establish service windows, response times, and collaboration guidelines between teams.
3
Data & Statistics Review
We analyze ticket volumes, issue types, and trends to optimize support processes.
4
Communication Protocol Establishment
We define clear procedures for information exchange between users, support teams, and external partners.
How does Aurora Service Desk support key NIS2 compliance requirements?
A well-functioning Service Desk enhances business continuity by quickly detecting and responding to issues. 1st line support serves as a valuable source of information about potential security incidents, enabling swift identification. The Service Desk also ensures compliance with organizational standards by properly configuring hardware and software, managing access controls, and addressing irregularities.
How can we help you?
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We'll respond within 48 hours.
